Privacy Policy

1. Who we are

Aberdeen Solar North is a trading name of Scot Energy Efficiency Ltd, company number 17408629, registered office 66 Paul Street, London EC2A 4NA.

Scot Energy Efficiency Ltd is the data controller for the personal data described in this policy.

We are an impartial renewable energy consultancy. We install through MCS-certified partners.

2. What data we collect

Quote form data. When you request a quote we collect:

• Full name
• Email address
• Phone number
• Postcode
• Property type (e.g. detached, semi-detached, flat)
• Ownership status (owner-occupier or tenant)
• Current heating type
• Preferred timeframe
• Products you are interested in (solar, battery, heat pump)

Technical data. We also collect:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referral source (how you found us)

3. Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Legitimate interest — processing your quote-form data to arrange a no-obligation renewable energy quote. We have carried out a legitimate interest assessment and concluded that your interests are not overridden.
• Consent — setting analytics and marketing cookies. You can withdraw consent at any time via our cookie banner or by contacting us.

4. How we use your data

We use your personal data to arrange a no-obligation quote through our installation partners. We install through MCS-certified partners. Specifically, we use it to:

• Contact you about your enquiry by phone, email or WhatsApp
• Pass your details to our installation partners so they can prepare and deliver your quote
• Improve our website and services using anonymised analytics

We will never sell your personal data to third parties.

5. Who we share your data with

We share your quote-form data with our installation partners for the sole purpose of surveying your property and providing your installation quote. Our installation partners process your data under their own privacy policies.

We do not share your data with any other third parties for marketing purposes.

6. Cookies

We use essential cookies for site functionality and, with your consent, analytics and marketing cookies. For full details of every cookie we set, how to control them and how our consent mechanism works, please read our Cookie Policy.

7. How long we keep your data

We retain your personal data for 24 months from the date of your last contact with us. After that period your data is securely deleted from our systems.

If an installation proceeds, your installation partner will hold project records under their own retention policy.

8. Your rights under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no compelling reason to continue processing
• Restriction — ask us to restrict processing of your data in certain circumstances
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest

To exercise any of these rights, email us at info@scottishenergyefficiency.co.uk. There is no fee to exercise your rights. We will respond within one calendar month.

9. Complaints to the ICO

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk

10. ICO data protection fee

Most organisations that process personal data must pay an annual data protection fee to the ICO. Current fee tiers are published on the ICO website.

We are registered and our fee is up to date.

11. How we protect your data

We take reasonable technical and organisational measures to protect your personal data, including access controls, encrypted transmission (HTTPS) and restricting access to staff who need it to respond to your enquiry.

No method of transmission or storage is completely secure, but we work to ensure your data is held safely and only for as long as necessary.

12. Automated decision-making and profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you. Your quote is reviewed by a person.

13. International transfers

Your personal data is stored and processed within the United Kingdom. We do not transfer your data outside the UK. If this changes, we will update this policy and ensure appropriate safeguards are in place.

14. Data protection contact

For any data protection questions or to exercise your rights, email us at info@scottishenergyefficiency.co.uk or write to us at the registered office below. We do not currently appoint a Data Protection Officer; the data controller is Scot Energy Efficiency Ltd.

15. WhatsApp messages

If you contact us via WhatsApp (wa.me/441412300198), your messages are processed through the WhatsApp Business platform. Message content, your phone number and profile name are visible to our team and are used solely to respond to your enquiry.

WhatsApp messages are also subject to WhatsApp's own privacy policy. We recommend you read it before messaging us.

16. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to check this policy periodically.

17. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Scot Energy Efficiency Ltd
Registered office: 66 Paul Street, London EC2A 4NA
info@scottishenergyefficiency.co.uk
0141 230 0198

Last updated: 28 October 2026. Aberdeen Solar North is a trading name of Scot Energy Efficiency Ltd, company number 17408629, registered office 66 Paul Street, London EC2A 4NA.