Do solar panels work in Aberdeen’s weather?

Yes. Solar panels run on daylight, not heat, so they still generate on bright overcast days. Scottish homes produce most in spring and summer and less in winter. A battery stores daytime surplus for the evening, so you use more of what your roof makes instead of exporting it cheaply.

How much does a solar and battery system cost in Aberdeen?

It depends on your roof, your electricity use and the battery size, so we do not quote a price without seeing the property. We arrange a free survey and then give you a written, itemised quote. Interest-free credit available, subject to status.

How do I find a solar installer near me in Aberdeen?

Call 0141 230 0198 or fill in the quote form on this page. We arrange a survey at your home and we install through MCS-certified partners who cover Aberdeen and the rest of Scotland.

Can I add a battery to the solar panels I already have?

In most cases, yes. An AC-coupled battery can be added to an existing system without replacing your inverter, and it lets you store solar power for the evening or charge on a cheaper overnight tariff.

How quickly can I get a quote?

Call 0141 230 0198 or send the form. We call you back to book a survey at a time that suits you, and you receive a written quote after the survey with no obligation to go ahead.

Adviser taking a call about a solar quote for an Aberdeen home

CUSTOMER SUPPORT

Complaints Procedure

How to raise a complaint about our service or installation work, and what happens next.

Get a quote Call 0141 230 0198

Quick answer

To make a complaint, email, phone or write to us with your name, contact details and a description of the issue. We aim to acknowledge it within 2 working days and resolve it within 10. We handle installation complaints with our installation partners, and unresolved cases can go to an independent consumer advice service.

Last updated: 28 October 2026 · Reviewed by the Scottish Energy Efficiency team

We take every complaint seriously. Our aim is to resolve issues fairly and promptly. If something has gone wrong, please follow the steps below.

Contact us directly

If your complaint relates to this website, our service, or how we have handled your enquiry, please contact us first. We want the chance to put things right.

Email: info@scottishenergyefficiency.co.uk
Phone: 0141 230 0198 (Mon–Sat 8 am – 6 pm)
Write to (registered office): Scot Energy Efficiency Ltd, 66 Paul Street, London EC2A 4NA

When you contact us, please include as much detail as possible: your name, contact details, a description of the issue, and any relevant dates or reference numbers.

We aim to acknowledge your complaint within 2 working days and to resolve it within 10 working days. If we need more time, we will let you know and keep you updated on progress.

Complaints about installation work

If your complaint relates to the quality, standard or timeliness of installation work, please tell us using the contact details above. We install through MCS-certified partners, and we will raise your complaint with our installation partners and keep you updated until it is resolved.

You can email us at info@scottishenergyefficiency.co.uk with photos, dates and any paperwork you have, and we will take it from there.

If your complaint is not resolved

If you have followed the steps above and your complaint remains unresolved, you can escalate it to one or more of the following independent bodies:

Consumer Advice Scotland

The consumer advice service for Scotland (the Scottish equivalent of the Citizens Advice consumer service) gives impartial guidance on your rights and the next steps to take with an unresolved complaint.

consumeradvice.scot

The Energy Ombudsman

If your complaint involves energy supply or relates to a matter within the Energy Ombudsman's remit, you may be able to escalate to them. They provide an impartial resolution service at no cost to consumers.

www.energyombudsman.org | enquiry@energyombudsman.org

Complaints about how we handle your data

If your complaint is about how we have collected, stored or used your personal data, please see our Privacy Policy for details of your rights and how to contact the Information Commissioner's Office (ICO).

Our commitment

We are committed to treating every complaint with respect and transparency. If you feel we can do better, we genuinely want to hear from you. Your feedback helps us improve our service for everyone.

Scot Energy Efficiency Ltd
Registered office: 66 Paul Street, London EC2A 4NA
info@scottishenergyefficiency.co.uk
0141 230 0198

Last updated: 28 October 2026. Aberdeen Solar North is a trading name of Scot Energy Efficiency Ltd, company number 17408629, registered office 66 Paul Street, London EC2A 4NA.

QUESTIONS

Questions about complaints

How do I make a complaint?

You can complain by phone, email, or post using the details on this page. We ask you to tell us what happened and what you want us to do. We acknowledge your complaint and investigate it through the three-step process set out above.

How long does a complaint take to resolve?

We aim to acknowledge your complaint quickly and investigate it thoroughly. Most complaints are resolved in the first stage of our process. If the issue is complex or involves an installation partner, we keep you updated throughout and give you a realistic timescale.

What if I am not happy with the response?

If you are not satisfied with our response, you can ask for the complaint to be escalated to the next stage of our process. Installation complaints may also be raised through the MCS-certified partner terms. We set out all your options so you know where to turn.

Need help with your quote?

Tell us about your home and we will arrange a survey and a written, no-obligation quote.