GUARANTEES AND AFTERCARE
Protection you can check for yourself.
What is covered once your solar panels, battery or heat pump is installed, and who to speak to if something is not right.
Quick answer
Every installation we arrange is covered by a workmanship guarantee from the installing partner, and we install through MCS-certified partners. Panels, inverters, batteries and heat pumps also carry manufacturer warranties, with lengths confirmed in your quote. Aftercare support continues after switch-on, and our complaints process sets out exactly how to raise a concern.
Last updated: · Reviewed by the Scottish Energy Efficiency team
WHAT IS COVERED
Four layers of protection
Workmanship guarantee
The installing partner guarantees the quality of the installation itself: roof fixings, wiring, pipework and mounting. If a fault is down to their workmanship, they come back and put it right.
Manufacturer warranties
Panels, inverters, batteries and heat pumps carry their own manufacturer warranties, with lengths confirmed in your quote. Your handover pack includes the paperwork.
MCS-certified partners
We install through MCS-certified partners, and your quote sets out the products, warranties and guarantee that apply before anything is agreed.
Aftercare
After switch-on you keep a single point of contact for questions about monitoring, performance or a warranty claim.
PROTECTION
Protection and aftercare
Installation work is covered by a workmanship guarantee from the installing partner, and products carry manufacturer warranties, with lengths confirmed in your quote.
After switch-on you keep a single point of contact for aftercare. If something is not right, our complaints page sets out every step.
WHAT TO ASK
What should a guarantee cover in Scotland?
A meaningful guarantee should cover both the installation workmanship and the products themselves. In Scotland, where wind, rain and salt air put extra stress on roof-mounted equipment, the workmanship guarantee matters as much as the panel warranty, because water ingress from a poor fixing can cause damage long before a panel fails.
Your written quote should set out the workmanship guarantee period, the manufacturer warranty lengths for each product, and what to do if you need to make a claim. If any of these are missing, ask before agreeing to anything.
AFTERCARE
What aftercare includes
- Monitoring set-up: help connecting your inverter or battery app so you can see what your system is doing.
- Check-in guidance: what to look out for and when a professional inspection is worth booking.
- Warranty claims: if a product develops a fault, we help you through the manufacturer process and liaise with the installer.
- Export set-up: guidance on choosing a supplier export tariff for electricity you send to the grid.
COMPLAINTS
If something goes wrong
- Contact us first. Call 0141 230 0198 or email info@scottishenergyefficiency.co.uk. We aim to resolve issues directly.
- Installer complaint. If the issue relates to installation work, we raise it with the installing partner under their formal complaints procedure.
- Further steps. If you are still not satisfied, our complaints page explains the further options open to you.
Full complaints procedure
Every step, with contact details, is set out on our complaints page.
QUESTIONS
Questions about guarantees and protection
What guarantees come with my system?
Your system comes with a manufacturer warranty on the panels and inverter, plus a workmanship guarantee from the MCS-certified partner that carries out the installation. We set out exactly what is covered and for how long in your written quotation before any work starts.
What if something goes wrong after installation?
You contact us first and we help you get it put right through the installing partner. The workmanship guarantee covers fitting faults, and the manufacturer warranty covers equipment faults. We stay involved so you are not left dealing with a problem on your own.
Are the panels and battery guaranteed separately?
Yes. Panels, inverter, and battery each carry their own manufacturer warranty with different terms and durations. We give you the warranty documents for every component so you know what is covered, who to contact, and how long each part is protected for.
Is my deposit protected if the installation does not go ahead?
Your deposit is handled through the MCS-certified partner under their terms, and the protection arrangements are set out in your written agreement before you pay anything. We make sure you understand where your money sits and what happens if plans change.
How long do solar panel warranties last?
Most solar panels carry a manufacturer warranty of around 25 years, while inverters and batteries typically have shorter cover. We give you the exact warranty length for every component in your system so you can compare options and understand the long-term protection.
Protected from survey to switch-on
Tell us about your home and we will arrange a survey and a written, no-obligation quote.
No obligation · We install through MCS-certified partners · Scottish homes and businesses